As you begin to send review requests, you may want to see what action your contacts have taken on the requests they've received.
To view contact activity history, click to Contacts in your dashboard. Then, click on a contact row to expand the activity history:
Once expanded, you'll be able to see the activity history for that contact:
Sent Review Request: Date initial review request was sent
Sent Reminder 1/2/3/etc: Date review reminders were sent (if applicable)
Opened Request: Request was opened by recipient
Opened Landing: Contact clicked to landing page from email and/or text message
Clicked on Review: Contact clicked on a review site button on the landing page
Clicked on Feedback: Contact clicked on private feedback button on the landing page
Left Feedback: Contact submitted private feedback form
Left Unsubscribed: Contact unsubscribed from campaign
You can toggle between the Email Campaign activity and/or the Text Message Campaign activity using the Email/SMS dropdown:
